Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order contact out customer support.

The pickup and drop off location and times as well as the model of the vehicle can be changed up to 48 hours before pick up.

First of all, you have to inform our Customer support and your vehicle will wait for you until your arrival, other than that you have 2 hours if you otherwise we will consider you as NO SHOW.

At vehicle pick up you need to have a valid credit card, identity card and a valid driver’s license, additionally driver’s licenses that aren’t in Latin script, for example Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s license

No, there is no additional fee upon cancellation.