Arena Car Hire

For all technical inquires you can contact our customer support or any of our offices. Kindly find contact info under the Contacts Section

Yes, you have to inform our staff 48 hours before your rental period ends. The price of the prolongation will be calculated by our current price list.

Yes, Arena offers such a service. You can pick up a vehicle at one office and return it to another. A special fee is charged upon this service which is One way service. It will be calculated and added to the cost of the rental during the reservation.

No, this is not acceptable. You only have the freedom to use the vehicle inside Jordan.

Yes, you can. We offer such a service. All what you need is to inform us before vehicle pick-up, a special fee will be charged upon this service.

You can always contact our customer support or any of our offices. Kindly find contact info under the Contacts Section.

We offer Wi-Fi, GPS child seat/booster, etc, and each of them has its price.

Yes, you can, however, a special fee will be added.

First of all, you have to inform our Customer support and your vehicle will wait for you until your arrival, other than that you have 2 hours if you otherwise we will consider you as NO SHOW.

At vehicle pick up you need to have a valid credit card, identity card and a valid driver’s license, additionally driver’s licenses that aren’t in Latin script, for example Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s license.

Authorization or deposit is a temporary reservation of funds that guarantees payment of rental services and possible added expenses. The height of the deposit depends on the vehicle category and rental period.

You can pay cash for rental period. Only the deposit can be done by credit card under customer name.

We do the void on the same day when you dropped off the vehicle. However, it can take around 3-30 days for the return of the deposit as this depends on your credit card and bank.

Yes you can, a driver with legal age and valid driver’s licence. The additional driver’s fee is charged from the date you added the additional driver.

During Rental

Support Center

During Rental

If there is a problem with the vehicle or a traffic accident, or if I lost the vehichle documents, licence plates or keys, what should I do?

Can I prolong the rental period?

Can I drop-off the rented vehicle at a location other than pick-up one?

Can I use the vehicle outside Jordan?

Can I pick-up my vehicle in locations other than your offices?

With whom should I contact if I faced any issues with my booking?

What are the extras I can select during the reservation process?

Can I pick-up/ drop-off the rented vehicle outside the working hours of the office?

If I am late to pick-up the vehicle at the specified time, how long will it be available to me?

What documents do I need to have to pick-up the selected vehicle?

What is Authorization?

Can I leave a cash deposit?

How long after vehicle drop-off does it take for my deposit to be unblocked?

Can I add another driver on my rental contract?

Support Center