Terms of Car Rental

Modified: Oct 15, 2017

INTRODUCTION

Your hire of any vehicle from Arena Rent A Car is subject to: Arena Rent A Car General Terms & Conditions Listed on the Rental agreement. The laws of the The Hashemite Kingdom Of Jordan. How to Book We’ve worked hard at Arena to make our website booking process as clear and as simple as possible. To start you need to know where you will be picking up your car, where you want to drop it off and the dates and times. Once you have entered this information on our homepage you will be shown a list of available cars with descriptions and the price. Take a look at the cars available and choose the one that best meets your requirements. If you are happy with your selection you enter the driver’s details, contact details and flight information (if applicable). If you have any questions we recommend you check our Frequently Asked Questions (FAQs). You can see them here

What’s included in the price

The website clearly states what is and what is not included in the price displayed:

Included:

- Free cancellation within 24 hrs of booking
- Unlimited mileage (exceptions may apply, please check supplier's local terms and conditions)
- Third party liability insurance

Not Included:

- Fuel
- Credit card fee
- Optional extras (eg SATNAV, child seats)

General Terms

- Payment method:tenant undertakes to pay to the lessor amounts that are worth it (Rent and traffic violations or open allowance or write-off allowance accident or any malfunction allowance or damage, or any fine inflicted by the tenant third partners as a either by credit card or cash payment.

- Tenant undertakes and in the event that the first term of vehicle traffic accident while the contract that the tenant immediately notify the security center and organization of traffic scheme and the first team to inform the lessor within 24 hours and that does not waive any right to loss or first team and that the exemption allowance which requires the insurance company to pay have both instead of opening an accident or write-off and allowance specified in this contract as well as adhere to tenant to withdraw the vehicle and secured with leased or garage that you require as lessor shall not try to repair the vehicle subject of the contract without the knowledge of lessened.

- Tenant undertakes to and during the term of the lease to abide by he terms of the contract and terms of and the requirements of applicable law in jordan, especially where traffic law committed tenant nor transtances and is committed not to excess pressure on the engine during leased driving the vehicle and in the event of breach of this tenant bears responsibility eagle criminally and civilians.

- Tenant is not entitled to non-delivery vehicle leaser or let him under her leadership. as well as tenant undertakes to maintain the vehicle’s license in case of accidental loss shall canvas them and extract lost allowance by the amount of dinars and pay for fuel during the period use of the vehicle.

- The value of the opening scene allowance for the amount of dinars and car in the event of cancellations or die total vehicle allowance be open incident amount of dinars and the tenant committed to pay immediately the lessor or deducted from your credit card account.

- Rentals liability shall not be event of in jury or property damage caused by manufacturing defect or prior faulty repair.

- If the car get over heat while driving that’s going to be the driver’s responsible because there is temperature on the dash board so if any malfunction happens to the engine the driver has to pay for fixing car.

- The lessee shall pay the original lease amount per day for each day of the car over the holidays survival under repair.

- In case of car accedent that happened because any reason from the client/customer side, so the client/customer have to pay 350 JD if the car was applicable to get fix, and if not the client/customer have to pay 2000 JD.

Limited Availability Vehicles

Some vehicles, typically people carriers and larger car types, are in high demand and limited in availability. During the booking process, we indicate the 'limited availability vehicles' by a red warning triangle and the words 'limited availability'. In order for us to confirm availability , we will ask you to complete a booking request form and provide your credit card details. We will also check at this stage that sufficient funds are available on your credit card to complete the process but do not take any payment. This is done in the form of a pre authorisation where we freeze the value of your booking against your credit card. Once we have confirmation of availability, we will proceed to take payment and send you a booking voucher and receipt by email. This process normally takes less than 48hrs. If, after 72 hrs, we are unable to confirm availability, we will cancel your request and the pre authorised amount will be automatically released by Arena Rent A Car. Please note, the release of the pre authorised amount can take your bank between 5-7 days.

Fuel Policies

You are provided a car with a tank of fuel and you must return the car with The same amount of fuel.

Third Party Liability Insurance

This insurance is provided by Arena Rent A Car. It is a basic insurance providing coverage on bodily injury to persons and on property damage to others. Only 25 years old and upove Drivers are covered,there for we cant rent anyone under 25 years old.

Important Note: All insurances are invalidated if the hirer or any other named driver knowingly lets an unauthorised person drive the car or invalidates the rental agreement. Arena Rent A Car will recover full damages incurred while a car is being driven by an unauthorised driver or invalidates the rental agreement from the hirer’s credit card.

Collision Damage Waiver (CDW)

All our prices include Collision Damage Waiver which reduces your liability in the event of an accident . the local terms and conditions indicate the level of excess you will be liable to pay in the event of damage or loss while the vehicle is on rent to you.

Important Note: All insurances are invalidated if the hirer or any other named driver knowingly lets an unauthorised person drive the car or invalidates the rental agreement. Arena Rent A Car will recover full damages incurred while a car is being driven by an unauthorised driver or invalidates the rental agreement from the hirer’s credit card.

Drivers

The driver age required is 25 . Arena Rent A Car also requirres the renters to have a current driving licence .

In some cases, we are able to include one additional driver at the time of booking. If you’d like to add more drivers please arrange and pay for this when you collect your car.

How to pay for your booking

You may pay for your booking using the following methods:

- VISA Credit
- VISA Debit
- Mastercard
- Cash in the office , on arrival.

We charge a credit card /debit card fee depending on the card you use. These are clearly stated at the time of booking. We are not able to accept payment by cheque.

Changes to your booking

Amendments are free of charge . Changing any element of your booking may result in a change to the price. If the cost of the changed booking is greater than the cost of the original booking, you will be charged the difference. Subject to availability, before your agreed start time (that is before the rental of your vehicle commences) you may change the following:

- Location
- Start date/time (restrictions apply)
- End date/time
- Vehicle type

You may also:
- Add a driver
- Change a driver
- Remove a driver

Changes after the rental has commenced Subject to availability, after your vehicle has been collected you may: Extend the end date/time .

Ancellation of your booking

If you cancel your reservation within 24 hours of placing the booking, Arena will issue a refund to the value of the booking, less non- refundable charges. If you cancel your reservation more than 24 hours from the time of making the booking no refund will be issued. All bookings cancelled less than 48 hours from the due pick up date and time are non refundable.

Please Note:
Cancellations may take up to 10 working days to process and release. Refunds may take 3-5 working days to process back onto your statement.
Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected. For further information about your statutory rights, contact your Local Authority, Trading Standards Department or Citizen’s Advice Bureau.

Cancellation Option

For your convenience and improved flexibility Arena Rent A Caroffers an enhanced Cancellation Option. For £9.99 per rental, you can extend the free cancellation period to within 48hrs of the start of your rental. Under this policy if you cancel your reservation more than 48 hours before the due pick up date and time, Arena will issue a refund to the value of the booking, less non-refundable charges. All bookings cancelled less than 48 hours from the due pick up date and time are non refundable.

Non Refundable Charges

- Credit and debit card charges are non-refundable.
- Cancellation Option charges are non-refundable.

Cancellation Exceptions

In the event of unforeseeable circumstances beyond your reasonable control, including:

- serious illness of the driver, such that the driver is unfit to drive
- natural disaster (including but not limited to fire and flood)
- acts or restraints of governments or public authorities war, riot, civil commotion or acts of terrorism

we may at our discretion offer you a refund for the rental cost less an administration fee. Supporting documents may also be requested.

Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected. For further information about your statutory rights, contact your Local Authority, Trading Standards Department or Citizen’s Advice Bureau.

Website Errors

While we try to ensure that all details (including prices, fees, surcharges and taxes) quoted on our website are accurate, errors may occur. If we discover an error in any detail (including the price of your rental), we will inform you as soon as possible and give you the option of reconfirming the booking at the correct price or cancelling it. If you cancel, you will receive a full refund. If we are unable to contact you, we will treat the booking as cancelled.

To the fullest extent permissible, we exclude all warranties and representations, express or implied, as to the accuracy of the information contained on the website. We are not liable for any loss or damage arising from the use of any information contained on the website (other than in respect of death or personal injury caused by our negligence).